[Image credit: tungphoto]

Follow-through: doing what you say you’re going to do, when you say you’re going to do it.  It really bugs me when people don’t practice this common courtesy.  It happens all the time — those who say they’ll call back, deliver the goods, make something right, etc., and never do.  A while ago my daughter had her windshield replaced in her car and, within that same week, I needed mine replaced too.  When I called the company my daughter used, the representative asked if I had been referred and I gave them my daughter’s name.  They promised to send a couple of free movie tickets as a thank you.  Mentally, I didn’t hold my breath.  Weeks went by and no tickets, and then one day the envelope arrived.  I wish I could say I wasn’t surprised, but in my experience, it was one of those exceptions to the rule.  Now if f anyone asks me if I know a good windshield repair company, I won’t hesitate to pass along their name.  Not for the free movie tickets, of course.  But because they made good on their word.

How are you at following through?

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